Frequently Asked Questions

Quick answers about ordering, artwork, production and shipping.

Ordering

How do I place an order?
Choose your product, size and quantity on the product page. You see your price right away. Then upload your artwork, or ask for free design help, and check out.
Can I order a custom size?
Yes. Many products let you enter your own width and height on the product page. Need a size that isn’t listed? Contact us for a quote.
Do you offer bulk or business orders?
Yes. For large orders or many locations, get a free quote. We reply within 1 business day.
Can I change or cancel my order?
Contact us as soon as possible. We can change or cancel your order before production starts. After printing starts, changes are not possible.
What payment methods do you accept?
We accept all major credit and debit cards. Checkout is secure.

Artwork & Design

What file formats do you accept?
PDF, AI and EPS files, plus high-resolution PNG or JPG (300 DPI recommended).
Can you help me design my sign?
Yes. Send us your logo, photos or just your idea, and our team will design or fix your artwork at no extra cost.
Will I see a proof before printing?
Yes. Every order gets a digital proof. Production starts only after you approve it. We don’t proofread your text, so please check spelling, phone numbers and dates on the proof.
Do you check my file for mistakes?
We check every file for print quality, like size and resolution. We don’t proofread your text, so please check spelling, phone numbers and dates before you order.
Will printed colors match my screen?
Screens show colors differently, so printed colors may look slightly different from what you see on your screen.

Production & Shipping

How long does production take?
Most products take 2–4 business days after artwork approval. The exact time is shown on each product page. Business days don’t include weekends or holidays.
How much is shipping?
Shipping is free on orders over $99. Below that it’s $14.95. Some heavy items, like sign posts, tent frames and A-frames, have an extra shipping charge shown at checkout.
Can I track my order?
Yes. When your order ships, you’ll get a tracking number by email.
Do you offer rush orders?
Contact us with your deadline and we’ll check what’s possible for your product.
Can I pick up my order?
We don’t offer pickup. All orders are shipped to your address.

Problems & Returns

My order arrived damaged or with a mistake. What do I do?
Contact us within 7 days of delivery with photos of the item and the box. If the damage or mistake is on our side, we’ll reprint your order or refund you.
My package hasn’t arrived. What should I do?
Check your tracking link first. If it shows delivered but you don’t have it, contact us within 7 days and we’ll help with the carrier.

Installation

Do you install signs?
Yes, in the Los Angeles area. Our team installs signs, window graphics and more. Get a free quote.
Are your signs good for outdoor use?
Most of our outdoor signs use weather-resistant materials like aluminum, PVC, acrylic and mesh. Each product page shows if it is for indoor or outdoor use.

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Still have questions?

Call us Mon–Fri, 7 AM – 7 PM PT, or send us a message. We reply within 1 business day.