Returns & Refunds Policy

At Sketch Signs, we want you to shop with confidence. If something isn’t right with your order, we’re here to help.

This page explains who is eligible for a return or refund and the basic steps to follow. Our goal is to make the process quick and easy, so you can get the support you need without any hassle.

Personalized Product Policy

Since our products are completely personalized based on your specific requirements and designs, standard returns for refunds are not possible.

When We Provide Refunds or Reprints

Manufacturing Errors

If an error occurs on our end during the manufacturing process, we can:

Provide a full refund, OR;
Reprint and ship your order at no additional cost.

Shipping Damage

If you received a damaged product due to shipping, please:

Take a clear photo of both the damaged packaging and product;
Email the photos to support@sketchsigns.com;

We will then offer a full refund or send a replacement at no charge.

Design Proof Mismatches

If there are discrepancies between your printed product and the approved digital design proof, please:

Take a photo of the printed product;
Email the photo and an attached file of the digital design proof to support@sketchsigns.com.

We will either provide a full refund or send a corrected replacement.

Production Start

Within 2 hours of order confirmation

Issue Reporting

Within 5 days of delivery

Reprint/Replacement

Within standard production time

Important Reminder

The customer is entirely responsible for:

Determining the applicability of the purchase;
Carefully reviewing every aspect of the final design;
Spell checking all text;
Thoroughly reviewing digital proofs before approval.

Once you confirm your order, production begins automatically within 2 hours.

Customer Errors

We cannot offer refunds or exchanges when:

The error occurred on the customer’s end;
The product was damaged during or after unpacking;
There were spelling errors or design issues that were present in the approved proof.